How do I contact QuickBooks Payroll Services?

Contact QuickBooks Payroll Services | Quickbooks Payroll Help Center

How do I contact QuickBooks Payroll Services?

QuickBooks PS060 payroll error is an error message that users encounter when they try to access or process payroll using QuickBooks Desktop. It usually indicates a problem with their payroll subscription. The message is often: “The current enhanced payroll service is unavailable.” This error can halt payroll processing, leading to delays in payroll disbursements and tax deadline compliance. Understanding the causes of this error and the solutions is essential to ensuring that payroll operations run smoothly.

Common Causes of QuickBooks PS060 Payroll Error

Before we delve into the solutions, it is important to understand the possible causes behind the error:

Payroll Subscription Expired: The most common cause of the PS060 error is that the payroll subscription has expired or is inactive. If the subscription expires, the service becomes unavailable.

Server Issues on the Intuit Side: Sometimes, the issue can arise due to server issues on the Intuit side. If the servers are down or under maintenance, users may not be able to access payroll services.

Invoicing Issues: Incorrect or outdated payment details can cause issues with invoices, which in turn can disrupt the payroll service.

Internet connection issues: Problems with your internet connection can interrupt QuickBooks’ ability to communicate with Intuit’s servers, causing the error.

Software glitches or corrupted files: Issues within the QuickBooks software itself, such as corrupted or malfunctioning program files, can cause payroll errors.

Firewall or security software blocking QuickBooks: Overly strict firewall or security settings can prevent QuickBooks from accessing the internet or Intuit’s servers, causing the error.

Solutions to Fix PS060 Payroll Error in QuickBooks

Here are different ways to fix PS060 payroll error in QuickBooks. You should try these steps in order to troubleshoot and fix the issue effectively.

1. Check and Update Payroll Subscription

The first and most important step is to make sure that your payroll subscription is active. Here’s how to check and update it:

• Open QuickBooks and go to the Employees menu.
• Select My Payroll, then select Account/Billing Information.
• You will be redirected to your Intuit account page. Sign in with your QuickBooks credentials.
• Check your subscription status. If it says Expired, update your payment details or renew your subscription.
• After you’ve verified and updated your subscription, try accessing Payroll again to see if the issue has been resolved.

2. Check for billing issues

Billing issues are a common cause of payroll outages. To make sure there are no billing issues:

• Sign in to your Intuit account and go to the Billing & Subscription section.
• Make sure your credit card information on file is up to date and there are no outstanding payments.
• If you find any discrepancies, update your payment information and settle any outstanding payments.
• Once you’ve completed these steps, restart QuickBooks and try using Payroll again.

3. Download and install the latest QuickBooks updates

Keeping QuickBooks up to date is crucial to ensuring it runs smoothly. Updates often include bug fixes that can resolve known issues, including payroll errors.

• Open QuickBooks and go to the Help menu.
• Select Update QuickBooks Desktop.
• Click the “Update Now” tab and check the box next to “Reset Update.”
• Select “Get Updates” and wait for the download to complete.
• Once the updates are installed, restart QuickBooks and check if the payroll error still persists.

4. Check your internet connection

Sometimes, the PS060 error is triggered due to a poor internet connection. To ensure a stable connection:

• Make sure you have a working internet connection. You can try browsing some websites to check.
• If you are using a wireless connection, switch to a wired connection to check if the issue still persists.
• Open QuickBooks and go to the “Help” menu, then select “Set Up Internet Connection.”
• Choose “Use my computer’s Internet connection settings” and click “Next.”
• Once the setup is complete, try accessing the payroll service again.

5. Configure Firewall and Security Settings

If the firewall or antivirus software on your system is too restrictive, it may prevent QuickBooks from communicating with Intuit’s servers. To configure the settings:

• Open your firewall or antivirus software.
• Go to the “Settings” or “Exceptions” section and add QuickBooks as a trusted program.
• Make sure that the ports that QuickBooks uses (such as port 80 and port 443) are open.
• Save the settings and restart your computer.
• Once you have configured your firewall and security settings, open QuickBooks and try processing payroll again.

6. Repair QuickBooks Desktop Installation

A corrupt QuickBooks installation can also cause payroll errors. You can repair your QuickBooks Desktop installation to fix this issue:

• Go to Control Panel and select Programs and Features.
• Find QuickBooks in the list and click Uninstall/Change.
• Select Repair and follow the on-screen instructions to complete the process.
• Once the repair is complete, restart your computer and launch QuickBooks.

7. Check for server outages in Intuit

If none of the above methods work, the issue may be due to an outage or maintenance on Intuit’s servers. You can check the QuickBooks status page or contact QuickBooks support for updates on the server status. If the outage is confirmed, you will need to wait for Intuit to resolve the issue.

Additional Tips to Avoid QuickBooks PS060 Payroll Error

Update QuickBooks regularly: Make it a habit to download and install the latest QuickBooks updates, as they often come with fixes for common bugs.

Keep your subscription details up to date: Always make sure your subscription and payment details are up to date.

Back up your QuickBooks data regularly: Frequent data backups can help restore your system to a previous state quickly in case of a problem.

Enable automatic Windows updates: Keeping your operating system up to date can prevent compatibility issues with QuickBooks.

Schedule payroll processing during peak hours: If you suspect server overload, scheduling payroll processing during off-peak hours can help avoid errors.

Quickbooks Payroll Services

The PS060 payroll error in QuickBooks can be frustrating, but it can be managed with the right troubleshooting approach. By checking your payroll subscription, addressing billing issues, ensuring you have a good internet connection, and updating QuickBooks regularly, you can resolve the error and prevent it from recurring. If you continue to experience difficulties, contacting QuickBooks support for advanced troubleshooting may be necessary. Keeping your system and QuickBooks software well-maintained is essential to avoiding payroll-related interruptions.